Terms of Service

Service Scope

VPNI7 provides international route connections and subscription management, covering 120+ countries / 150+ routes and supporting Windows / macOS / iOS / Android / Linux. Available routes and configurations are shown in the user panel and may change due to maintenance, network conditions or upstream adjustments.

The service provides network connectivity and does not grant permission to use third-party websites, apps or content. Account eligibility, regional policies and fees for destination services are determined by their operators. A successful connection does not guarantee access to all of their features.

Accounts and Subscriptions

No email address is required; you can create an account with a username and password. Keep your login credentials and subscription information secure, and do not publish subscription links. If you discover exposed credentials or unusual activity, change your password and contact support by submitting a ticket.

There is no limit on the number of devices connected at the same time, for devices managed by the account holder. This does not permit sharing an account or subscription with others. Reselling, renting or transferring access, or packaging routes as another service for others, is prohibited. The device limit does not change the data allowance of your selected plan.

Monthly subscription data resets each month on the activation date. Mid-cycle upgrades are prorated based on the remaining days. Data packages remain available until used and never expire. Before choosing, review plan prices, billing methods and data allowances. Payment and plan status are based on the records in the user panel.

Lawful Use

Users must comply with the laws and regulations of their location and any region relevant to their use, as well as the rules of destination websites and apps. The service must not be used for unlawful purposes, including fraud, violations of privacy or intellectual property rights, distribution of illegal content, malicious attacks or unauthorized access to systems.

Sending spam, distributing malicious software, abusing network resources or disrupting other users’ connections is prohibited. Users are responsible for activity on their accounts and must not use the service to impersonate others or infringe the lawful rights of third parties.

Availability and Limits of Liability

Connection quality depends on local networks, device settings, carrier routing, route maintenance and the status of destination services. VPNI7 does not guarantee connectivity at every location or at all times, nor does it guarantee specific speeds, content or uninterrupted access to third-party features. If you experience a problem, check your configuration, try another available route, then submit a support ticket.

This service is not a substitute for data backups or device security measures. We will assist based on the circumstances when issues result from user configuration errors, changes to third-party services, public network failures or force majeure. These terms do not exclude or limit liability that applicable law does not permit to be excluded.

Refund Requests and Processing

You may request a full refund for any reason within 14 days of your first payment. Sign in to the user panel and submit a request through Submit a ticket, including the relevant order information. No reason is required. Do not include your password or complete payment credentials in a ticket.

Eligibility within the stated period is determined by comparing your first payment record with the time your request was submitted. Updates are provided through the ticket; processing time for the funds to arrive depends on the payment provider. For disputes raised after this period, submit the order details and an explanation of the issue. They will be handled based on the circumstances and applicable law, without creating an additional refund guarantee.

Account Termination and Changes to These Terms

If there is unlawful use, resale or sharing, system attacks, or repeated disruption to other users, VPNI7 may suspend the relevant access or terminate the account based on the risk involved. Users may raise an objection and provide further details by submitting a ticket. Disputed payments will be handled under the refund policy and applicable law; account termination alone does not determine entitlement to funds.

Changes to these terms will be published on this page along with an updated date. Material changes to subscription benefits will be announced on the site or in the user panel. Changes will not retroactively reduce refund rights that have already arisen. If you have questions about or do not accept a change, stop using the affected service and contact us by submitting a ticket. Applicable legal requirements take precedence.