User Panel Tickets
For connection issues, subscription status, payment checks, and refund requests. Sign in to submit your question, then check replies on the ticket page. Add any follow-up details to the original ticket.
Go to Tickets →VPNI7 · Support
Contact Us
Submit connection, client, and subscription questions through the user panel. Your issue description and replies stay together in one place, making follow-up easier.
Contact Options
No public support email has been published. Contact support about billing or account issues through the panel. Do not send order or account details to email addresses not confirmed by this site.
Telegram
No Telegram account or group has been published. Use the ticket link on this page. Do not make payments or request refunds through accounts with similar names found in search results.
Before You Submit
Explain what you were trying to do, where you got to, and what happened. This is more helpful than simply saying “it doesn’t work.” Use the checklist below; if you’re unsure about something, say so.
Connection & Client Issues
- Name your device platform, such as Windows, macOS, iOS, Android, or Linux, and the client you’re using.
- Include the selected route’s region and name as shown in the panel, the website or app you’re trying to access, and roughly when the issue occurred.
- Clarify whether you can’t connect, pages won’t load after connecting, or the connection drops. Mention whether you’ve tried another route or local network.
- If you see an error message, attach a relevant screenshot. First hide account details, subscription links, access credentials, and sensitive payment information.
Billing & Refunds
Include the order number shown in the panel, plan name, payment method, and order status. VPNI7 supports Alipay, WeChat Pay, and USDT. If payment went through but the status hasn’t updated, describe the payment result and what the panel currently shows. Don’t pay again while the issue is being investigated.
This service offers a 14-day money-back guarantee. To request a refund, state your request and the relevant order in your ticket. See the Terms of Service for details.
Replies & Follow-up
How long does it take to get a reply?
We don’t promise a fixed response time. It depends on the current ticket volume, the complexity of your issue, and the information needed to investigate it. Check your panel for updates. If you need to add details, reply to the original ticket to keep the conversation together.
How can I learn how the service works before creating an account?
Start with the guides, route information, and plan terms. To use support tickets, go to the user panel. No email address is required; create an account with a username and password, and keep your login details secure.
What should I leave out of a support ticket?
Do not send your login password, full subscription link, sensitive payment credentials, or access keys for third-party services. Troubleshooting usually requires a description of the error and relevant settings, not account credentials. Hide any unrelated personal information in screenshots.
Helpful Troubleshooting Resources
See the guides for setup steps and the routes page for regions and route types. For account status or order issues, contact support through a ticket.